Can You Change the Delivery Address and Date?

TL;DR

• Most couriers allow changes to the delivery address or pick-up details, though some services may have surcharges or restrictions.
• DHL allows free address changes for standard services until just before the second failed delivery attempt.
• UPS offers free delivery address changes via UPS My Choice, while DPD and FedEx also provide free options, though specific services may vary.
• Changing details after a failed delivery attempt or modifying delivery dates may incur additional costs or delays, depending on the courier.
  

It may happen that you need to change the delivery date or delivery address. Usually, the change of order details happens when unpredictable situations occur or in case of mistakes while filling in the order form. Keep reading to learn more about how to change pick-up or delivery address after booking a shipping service.

How to change delivery address with courier companies

Almost all courier companies allow changes to the delivery address and pick-up address (and date) after an order is placed. With some, you might be able to make these changes yourself in your customer account and with other companies, you will have to contact them and ask to change the delivery address for you.

Depending on the courier and on the service you booked, changing delivery details may cause surcharges.

Changing the delivery address with DHL

DHL allows its clients to change the delivery address free of charge with the standard parcel service and the most common services. The change of address is possible until the day before the second failed delivery attempt.

For other services booked with DHL, the change of address may not be available or could cause surcharges.

How to change the delivery address with UPS

It is possible to change delivery details when shipping with UPS using UPS My Choice. You will need to log in and you can make the changes from the dashboard. Making these changes with UPS My Choice is free of charge, but the courier may not have this option active for all services, depending on the specific shipment.

Can I change the delivery address with DPD?

When shipping with DPD, you can change the delivery address or select a different option for the delivery. To change the delivery preferences, all you need to do is enter the parcel number and postcode on the portal myDPD and select the desired delivery option.

The changes of address or delivery details are usually free of charge with and can be done until shortly before delivery.

How to change address with FedEx delivery services

It is possible to change the delivery address with FedEx shipping services. Once inserted the tracking or reference number on the personal dashboard, select the option to manage the delivery. The change is usually free of charge and is available for most services.

Changing the delivery address and date after a delivery attempt

If the delivery resulted in a failed attempt, the courier driver would try to deliver the package to the same address the next day. In some cases, the driver may call you upon delivery to request where you want the parcel to be delivered.

It is possible to request to reroute the package to a different destination, but this may cause surcharges.

Can I change the delivery date?

With most courier companies, the delivery date is an estimate, and they cannot guarantee that a delivery will occur on a specific day. This is why you can usually request to modify the collection date but not the delivery date.

You may also be interested in:

• Online parcel tracking
• Estimated delivery time
• How long does shipping take

Changing delivery address and order details: crucial to know

• Changing the delivery address could cause delays. If you change the delivery details after the order was already submitted to the courier, the pick-up of your parcel will most probably be postponed. This happens because the new data has to be processed again. Also, since the courier drivers follow a pre-determined route, last-minute modifications of their schedule may not be possible.
• Changing pick-up, delivery address or dates can incur additional costs. The courier service may apply surcharges, depending on the service type you have selected and the time of requesting a change.
• If you are not looking to change the delivery details but cancel the order, you may not be entitled to reimbursement. You should check this in more detail with the chosen courier company.
• Always double-check the information you insert when you are booking a shipping service. The most common reason for changing the delivery address is the wrong postal code or apartment number.

Can I change the delivery address and date with Eurosender?

Yes, you can change the delivery address and pick-up details if you have booked a shipping service on our platform. If you select the option for flexible changes when booking the service, you can change the delivery details free of charge until one day before the scheduled pick-up.

For more detailed information on how to change the delivery address and other order details with Eurosender, check out our dedicated help centre page.