Eurosender Delivery Guides

We’ve prepared a series of guides to help clear your doubts about how the delivery process works when arranging a courier service, whether you are using Eurosender or another provider.

Organising your shipment

Whenever you need to ship something, the first step is to schedule the delivery service. The following guides will help you with this process and clear any doubts that may come along the way.

• I need a courier to collect an item and deliver it
• How to send a parcel from home?
• How to prepare a shipment?
• Can I send a package without a return address?
• Can the receiver pay for the shipment?
• Does Eurosender offer the option of cash on delivery?
• Courier services during the weekend
• Will the courier call before picking up the package?
• Can I change the date or address after I place the order?
• How to cancel a parcel delivery?
• Can the courier check the contents of the parcel?
• Can the parcel be delivered to the neighbour?
• How to reroute a shipment?
• Eurosender discounts – how to get them?
• What is the price for shipping with Eurosender?

Issues upon delivery – what to do?

If you encounter any issue when receiving a package, it’s important that you know exactly what to do and who to contact. We’ll cover the most common cases below:

• The parcel arrived open
• There were items missing from the package
• The parcel got damaged

Failed delivery – different cases that can happen

Unfortunately, there are cases in which delivery is not successful on the first attempt. There are many reasons this can happen. The guides below will guide you through each of the possible scenarios and what to do in each case:

• Possible reasons for a failed delivery attempt
• The package was misdelivered to the wrong address
• The receiver refused the delivery
• Parcel was returned to the shipper
• The parcel was missing
• My package was lost

More about parcel deliveries

If you want more information about how parcel deliveries work and a few of the documents that are necessary for this process, the guides below are meant for you:

• How to send packages to another country?
• Shipment descriptions: what they are and why they are important
• Organising a parcel delivery to an office
• What is the proof of delivery (POD)?
• What is a commercial invoice for export?
• Organising a cheap parcel delivery
• Documents required for shipping

Still have questions?

Check our help centre! We have more details guidelines on how each of our services works.

Ship your packages with Eurosender!

We make shipping easy!

Scheduling a delivery service using Eurosender is faster than you imagine. Use the booking tool below to calculate the price for your shipment instantly!